Refund Policy
Last updated: December 1, 2023
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all our proxy plans. If you're not satisfied with our service for any reason, you can request a full refund within 7 days of your initial purchase.
Refund Eligibility
To be eligible for a refund:
- Request must be made within 7 days of purchase
- Service must not have been abused or used for prohibited activities
- Data usage must not exceed 1GB for daily plans or 10GB for monthly/yearly plans
- You must provide a valid reason for the refund request
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Requests made after 7 days of purchase
- Excessive data usage beyond fair use policy
- Violation of our terms of service
- Custom or enterprise plans (negotiated separately)
- Services that have been actively used for more than 24 hours
How to Request a Refund
To request a refund, please contact our support team through any of our contact methods with:
- Your order details (email used for purchase)
- Reason for the refund request
- Any relevant information about the issue
Processing Time
Refunds are typically processed within 5-7 business days after approval. The refund will be issued to the original payment method used for the purchase.
Partial Refunds
In some cases, partial refunds may be granted at our discretion, such as:
- Service issues that affected only part of your usage period
- Partial service delivery
- Pro-rated refunds for unused portions of service
Cancellation Policy
You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period. No refunds are provided for partial months of service.
Contact Information
For refund requests or questions about our refund policy, contact us at:
- Email: support@getnovaproxy.com
- Telegram: @novaproxy
- WhatsApp: +31 123 456 789